Return & Exchange Policy

At AutoInteriorStore, we want you're completely satisfied with your purchase. We understand that sometimes you may need to return or exchange an item. Please review our return policy and exchange guidelines below.

1. Return Eligibility

1.1 To be eligible for a return or exchange, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• The return or exchange request must be initiated within 5 days of receiving the product.

2. Return Process

2.1 If you wish to return or exchange an item, please contact our customer support team to initiate the process. Provide the order details, reason for return or exchange, and any relevant supporting information.

2.2 Our customer support team will guide you through the return or exchange process, including providing you with the necessary instructions and shipping information.

2.3 Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service to return the item and retaining the shipping receipt as proof of shipment.

3. Refunds

3.1 Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original payment method.

3.2 Please note that any applicable shipping charges are non-refundable, and the customer is responsible for the return shipping costs unless the return is due to a defect or error on our part.

4. Exchanges

4.1 If you would like to exchange an item for a different size, color, or design, please contact our customer support team to initiate the exchange process. Provide the order details, the item you wish to exchange, and the desired replacement.

4.2 Exchanges are subject to product availability. If the requested replacement is not available, we will work with you to find a suitable alternative or offer a refund for the returned item.

4.3 Any price difference between the original item and the exchanged item may apply. Our customer support team will provide you with the necessary instructions and information regarding any additional payment or refund.

5. Exceptions and Special Cases

5.1 Customized items that have been personalized according to your specifications are generally not eligible for return or exchange unless they are defective or damaged. We strive to ensure the highest quality standards for our personalized products.

5.2 In the case of a defective or damaged item, please contact our customer support team immediately. We may require photographic evidence of the defect or damage to assess the situation and determine the appropriate resolution.

6. Contact Us

If you have any questions or need assistance with returns, exchanges, or our return policy, please reach out to our customer support team. We are here to help and provide the necessary support.